Module One

In Module One, we focus on the essential steps for starting your business. This includes reviewing the certificates and qualifications you need, selecting suitable accounting software, setting meaningful goals, and understanding the importance of developing a solid business strategy.

Downloadables:

• Business Start-up Checklist 
• Your Desired Participant document - supporting you to map out your desired participant, how you will locate them and resources to do so
• SMART Goal template

Module 2 

In Module Two, we dive into the essential knowledge you need to work confidently within the NDIS. We explore the NDIS Price Guide and Support Catalogue, and walk through how to interpret an NDIS plan—including understanding budget allocations.

You will also learn about the NDIS “What We Fund” and “What We Don’t Fund” guidelines, helping you identify the types of supports you can offer in alignment with participant funding. Additionally, we introduce the Operational Guidelines that underpin the scheme to strengthen your understanding of NDIS requirements.

Downloadables: 

• NDIS Modified Support Catalogue 
• NDIS Price Guide
• NDIS what we do fund list
• NDIS what we don’t fund

Module Three

In Module Three, we focus on the intake and onboarding process for new participants, exploring the most effective and efficient ways to manage this stage of service delivery. By using clear documentation and strong business administration practices, you’ll learn how to streamline onboarding and create a smooth, professional experience for both you and your participants.

Downloadables:

• Intake Form
• Referral Form and Excel tracker
• Service Agreement 
• Risk Assessment 

Module Four

In Module Four, we explore your reporting obligations as an independent support worker. This includes understanding how to complete support worker progress notes, incident reports, and documentation using the ABC model of behaviour. We also examine incident reporting requirements under the NDIS framework and discuss how you can apply these principles in an adaptive way as a non-registered provider.

Downloadables:

• Support Worker Progress Note template
• ABC of behaviour
• Incident report document
• Incident Report information from the NDIS

Module Five

In Module Five, we begin our discussion on best practices when working with participants funded under the NDIS, including your code of conduct, professional boundaries, and maintaining respect and integrity when delivering supports and engaging in administrative tasks. 

Module Six

In our final module, we continue exploring best-practice approaches by examining how to manage expectations and effectively handle complaints. We also highlight the importance of having clear policies and procedures in place to ensure consistency and compliance. Finally, we discuss practical strategies for scaling your business and supporting sustainable growth.

Downloadables: 

• Feedback form
• Complaints Register  

Additional Learning opportunities to guide you after completing the course:

• Growth Strategy 
• Marketing and Branding 
• Building a Team